Claims and benefits paid within the 2019-2020 financial year.

Extras

$21.6M

Dental

$6.4M

Optical

$3.6M

Physiotherapy

$1.8M

Chiropractic

$3.1M

Massage

$0.7M

Pharmacy

$1.6M

Health Management

$1.1M

Hearing

$1.5M

Podiatry

$4.5M

Other

Hospital

$15.56M

Joint and
spine
conditions

$15.39M

Digestive
(incl. obesity
surgery)

$12.45M

Heart and
heart-related
conditions

$6.86M

Genito-urinary/
reproduction

$5.1M

Major eye surgery

$5.66M

Skin and
breast
disorders

$5.98M

Mental
disorders

$3.77M

Pregnancy

$4.59M

Nutritional
and metabolic

$1.1M

Respiratory
system

$2.42M

Ear, nose
and throat

$9.54M

Other

Member resources

Make a claim Change membership details Where do your premiums go? Suspend your membership Authority to access membership Premium payment options Pregnancy to Parenthood Age-based discount Health support programs Aged care transition & advisory services Care Coordination Program Forms Product guides Mobile app Are you a member and a provider?

Using your extras

Find a provider What's covered? What's not covered? Waiting periods Out-of-pocket expenses Health management benefit Active health bonus Telehealth services Dental treatments

Going into hospital

What's covered? What's not covered? Waiting periods Hospital treatment costs Paying for hospital costs Access Gap and out-of-pocket expenses Find a hospital Pre-existing ailments Pregnancy and birth Assisted reproductive services After-hospital care Voice of the patient survey

Government initiatives

Australian Government rebate on private health insurance Medicare Levy Surcharge Australian Government private health insurance reforms Lifetime Health Cover Loading (LHC) Lifetime mental health waiting period waiver Pharmaceutical Benefit Scheme Medicare Safety Net Medicare Benefits Schedule About health insurance