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News • 15 July 2022

Life isn’t always fair, but your health fund should be.

If there’s one thing the world has taught us over the past few years, it’s that life isn’t always fair. We’ve all weathered storms we never saw coming and had to brace for ups and downs we didn’t even know existed.

It’s times like these you find out who your mates are. The ones who keep turning up, no matter what. The ones who check in with you to see if you’re doing okay. And the ones who do what they can to help when times are tough.
We know our members have been working harder than ever lately, often on the front-line caring for our most vulnerable.
And while we can’t always come around for a weekend cuppa to see how you’re going, we want to say that we appreciate the blood, sweat and tears that have gone into keeping our country moving.
We’re big on the idea of a fair go, and nobody deserves that more than the incredible workers who make up our unions. Because life isn’t always fair, we believe your health fund should be.

Fairness is our middle name

Okay, it’s not. Let’s face it, for most of us it’s probably Louise or James. But fairness is big around here just the same.
We’re union born and bred, which means nothing is more important to us than the best interests of our members. We’re backed by TUH Health Fund, which just celebrated 50 years in the business, and we were set up as a not-for-profit, member-owned health fund for union members.
We’ve got no shareholders to schmooze, and nobody matters more than you. Doesn’t get much fairer than that.

A humble brag
We think the fact that we were created purely for the benefit of union members and their families makes us pretty special, and we have always been all about people over profits – a united community working towards a shared vision.
In the world of health insurance, we’re a bit of a stand-out because we actually care about turning up and treating our members as fairly as possible.
And, look, we don’t make a habit of tooting our own horn, but the latest IPSOS Health Care & Insurance Australia+ poll – a survey that asks members what they really think about their health funds – has done it for us. Their 2021 survey put us in the top three health funds for:

  • Trustworthiness

  • Customer service

  • Quality products.

Toooot! And yes, it might sound like we’re bragging, but the fact that it’s our members that have given that feedback makes us feel pretty great about ourselves. We’re chuffed to know our members feel like they’re getting value for money with us, and that they believe us when we say we’re here for them.
We were also happy to see that 96% of our members said they were satisfied with their membership^. But we won’t rest until we’ve won over on that last 4%...

Why Union Health?

There are a lot of health funds out there, all wanting your attention, so what makes us so special?
Well, we think it comes down to a few basic things:

  1. We offer good quality, affordable health insurance options to suit your needs.

  2. We’re owned entirely by our members, and we’re not-for-profit, which means we give more back to you.

  3. We were created purely to support Australian union members and their families, so we really know our community and we have the same values.

But we also think there’s a bit more to us behind those reasons that have helped us build that trusting relationship we have with our members.

We get you well when you need us
Like a parachute, private cover is one of those things you don’t think about until you need to use it. But when the time comes, it means you have less painful waiting time to get the care you need, and less downtime so you can get back to getting on with your life. 

We know one size doesn’t fit all, and we can help find the cover that suits your needs. And because we know you still need care even after you’re out of hospital, we have out-patient health support programs that will help you get back on track even sooner.
Our members are like family to us, so when something tough comes up, we know that’s when it’s most important to offer extra care and attention. During the COVID-19 pandemic, for example, we delivered a multi-million-dollar COVID relief package and checked in with our most vulnerable members.

We’re all about value
We keep the lid on premiums and give back as much as we can when you claim. It’s a big claim but we can walk the talk. We have a large network of preferred providers including physio, podiatry, dental and optical and have teamed up with more private hospitals across Australia than a lot of the bigger health funds. Plus, we offer heaps of no-gap services, which means there’s nothing extra to pay on top of your premiums.

We were also one of only a handful of health funds to freeze our premiums back in 2020 during the COVID pandemic, and then we did it again in 2022 because we know lately we all need a bit of extra care that has nothing to do with seeing a doctor.
We also know that different stages of life need special attention, so we’ve created our Tricks of the Trade program for those times when you might need them, such as when you have a new family, or if you’re getting a bit older and *cough* wiser.
And because feeling good is about so much more than healthcare, all our members get access to our Mates Rates program for discounts on brands you love.

We keep things super simple
Health insurance shouldn’t be hard, and we think it should never give you a headache to figure out how much you’ll pay, or how much benefit you’ll get when you need to claim. 

Our customer service staff are here to help, and you know they’re not going to try to sell you something you don’t need because they don’t work on commission. They’ll just ask you what you need and tell you your options, and what they think could be right for you. 

And if you’d rather do it yourself, you can review our products and join online. Plus, we’ve got an easy-to-use app and online portal so you can manage your cover yourself, and you can make a claim from your phone in less than a minute!

You can trust us
Union Health is powered by TUH, one of Australia’s most trusted health funds+. With our union roots, fairness is at the heart of everything we do. While you’re busy serving others, we’re doing our best to serve you and always put you first. We reckon that’s fair.

Ready for a fair go?
We wish we could promise you’ll never get sick or need to go to hospital if you join Union Health, but we’re not quite that good yet. What we can promise is that you can always trust us to treat you fairly, and to do our best to take care of you – both when you need us and even when you don’t.
Can your health fund promise that?
Our customer service team are here to help you find the best cover for you, so give them a call for a chat with a real person about your situation and the cover you need.
And BONUS! Join today and get 4 WEEKS FREE after your first month of payment.*

+Union Health is brought to you by TUH Health Fund (TUH), proudly serving Australian union members and their families for 50 years. TUH voted top 2 for most trusted and high-quality private health insurance providers and top 3 for customer service, IPSOS Health Care & Insurance Australia 2021.
^Discovery Research Member Satisfaction Survey 2021.
*Terms and conditions apply.

15 July 2022