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TUH Health Fund, which brings us Union Health, has been crowned "Private Health Insurer of the Year" in the prestigious Roy Morgan Customer Satisfaction Awards.
This remarkable achievement is a testament to TUH's unwavering commitment to excellence in the health insurance industry. The Roy Morgan Customer Satisfaction Awards are a revered recognition platform that evaluates companies across 40 categories spanning various industries.
These accolades are based on data collected from the extensive Roy Morgan Single Source survey, an annual survey involving the opinions of approximately 60,000 Australians and cements TUH's status as the preferred health insurance provider for Australians.
What sets TUH Health Fund apart is not just its triumph but the fact that it was spontaneously chosen by the Australian public as the fund with the most satisfied customers or members. This spontaneous selection underscores TUH's dedication to delivering quality services and tailored health solutions to its community.
TUH's CEO, Rob Seljak, expressed his pride in the achievement, stating, “At TUH Health Fund, we continually strive to exceed our members’ expectations and to provide health solutions that truly make a difference in their lives. This accolade is a testimony to the dedication and hard work of our team, and it further motivates us to elevate our services and enhance the overall member experience.”
The success of TUH Health Fund is built on its unwavering commitment to excellence and its deep understanding of its members' needs. By offering comprehensive and flexible health coverage options and maintaining transparent and ethical practices, TUH has successfully cultivated a loyal customer base and achieved exceptionally high levels of member satisfaction.
Cathy McGuane, TUH Health Fund's Executive Manager, Member Experience, shared her thoughts on the recognition, saying, “To be acknowledged in such a significant manner is both exhilarating and humbling. This award underscores our unwavering commitment to delivering exceptional member experiences and reinforces our resolve to innovate and refine our approaches continually. Knowing that our members are satisfied with our services is the highest reward we can receive, and we are inspired to sustain and build on this momentum. We extend our heartfelt thanks to our members for their trust and to our diligent team for their relentless pursuit of excellence.”
As TUH Health Fund continues its journey, adapting and innovating to meet evolving health needs, this accolade stands as a testament to the trust and satisfaction vested in it by thousands of Australians. The spontaneous choice of the public in favour of TUH Health Fund reaffirms the strong bond the fund has nurtured with its members.
TUH Health Fund's commitment to excellence not only benefits its current members but also sets a high standard for the broader health insurance industry. With its people-focused approach and dedication to superior service, TUH Health Fund is well-positioned to continue being the premier choice for health insurance in Australia.
News28 September 2023
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