Code of conduct

Our Fund is accredited under the Private Health Insurance Code of Conduct. This Industry Code stipulates a standard of service to promote communication and understanding between private health insurers and their members.

The code ensures we:

  • continually work towards improving the standards of service we offer to our members

  • provide information in plain language about our products and services

  • provide easy access to our internal dispute resolution procedures

  • keep your information confidential in accordance with privacy principles

Accreditation is a significant achievement and confirms our commitment to excellence in delivering quality products and services to our members.

For a copy of the Private Health Insurance Code of Conduct brochure, please download here

If you have any concerns please view our complaints and concerns page.

Union Health is accredited under the Private Health Insurance Code Of Conduct.
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