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News • 18 August 2020

Health care in the new COVID reality

We’ve shone the spotlight on how it’s done at our Health Hub in Fortitude Valley – but you should also expect similar precautions wherever you access your healthcare needs.

It’s important to keep up with your regular preventative health care throughout the COVID-19 crisis. At our Fortitude Valley Health Hub you can expect to see a number of changes – sometimes they may seem a little inconvenient, but they’re all designed to keep you and those around you safe.

What are the biggest changes patients see when they walk in the door? 

We’ve increased signage to raise awareness of how COVID-19 is spread, proper hand hygiene and social distancing reminders. We’ve removed some chairs from waiting areas to accommodate the 1.5m social distancing rule. Magazines and brochures have also been removed as they can’t be regularly cleaned. Perspex screens have been installed on all reception desks and hand hygiene stations are positioned around the Hub for patient and staff to use.   

What other measures have been put in place? 

Everyone is screened for cold and flu symptoms and relevant travel history at the time of booking as well on check-in.
Surfaces, workstations, exercise equipment and pens are disinfected regularly.
Dentists, dental assistants and dental hygienists wear extra protective equipment.
Dental patients receive an anti-viral pre-appointment mouth rinse.

How have patients responded?

We’ve been blown away by how respectful our patients have been during this time. It’s fantastic to see how cooperative everyone has been.

How can you help keep yourself and others safe?

Practising good hand hygiene and adhering to proper social distancing is key to helping stop the spread of COVID-19. Also, it’s really important to cancel your appointment if you are experiencing cold and flu symptoms. This keeps our staff healthy and able to continue to treat our wonderful patients. 

18 August 2020