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No Hospital + No Extras
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Member App & Portal

Getting to grips with new technology can be daunting, but we’ve done all the hard work to make sure the app makes your life easier.

The Union Health mobile app is available for free from your device’s app store. Just click on the link below or search for Union Health Fund.

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Forgot Pin: Enter a wrong pin three times and you will be prompted to enter your password to login.

Forgot Password: Click on 'I've forgotten my password' and enter your registered email or member number so we can send you the reset password link to your email. Once you have changed the password, please allow up to 2 minutes before using the new password to login.

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Check your devices settings to make sure your internet connection is working. Occasionally there may be a problem with the app loading. If this happens, follow these three easy steps:

  1. Login to the app (don’t worry about waiting for anything to load)

  2. Go to 'Morel > App settings > Deregister device

  3. Log back into the app

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The app will download with your next phone update, depending on how you’ve set up your phone you may have to log in again. If you don't want to wait for the update, simply download the latest version from your phone’s app store.

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Easily caim directly through the app as soon as you’ve visited your extras provider. Tap the 'Claims' icon then 'Start a new claim'.

  1. Select 'Make an easy claim' - Take a photo of your receipt to claim in an instant. Or

  2. Select 'Make a fast claim' - Fill in a few more details and get your money in your pocket sooner!

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Fast Claims: When you enter the details we can process the claim as soon as we receive it (so that day, or early next business day) and the benefit is deposited immediately.

Easy Claims: When you just take a photo of your receipt it may take 1-3 business days to process

Depending on your bank it nay take another 1-2 days for the funds to clear.

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Feel confident knowing how much we’ll cover. Tap 'Benefit Calculator' in the app and search for your treatment to see how much it will cost and what we’ll cover.

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Planning a visit to your local dentist or physio? Find healthcare providers near you and give the winning practice a buzz – straight from the app.

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We respect your privacy and recommend you setup a security pin or use your smartphone biometric feature (eg. fingerprint or facial recognition) to protect your account and data.

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If the form doesn't scroll properly, you’ll need to update your iPhone operating system. Only iOS 14 (latest release) works with the form, older discontinued iOS versions will have the scrolling issue.

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You can access the member portal via our website. If you’re using your smart phone, you’ll automtically be redirected to the app.

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Get in touch

Our friendly, local team are ready to answer all your questions and help you find what you are looking for.

Useful Definitions

Health insurance has it's own language and we're here to help you understand key terms related to your cover.