Member App & Portal
Getting to grips with new technology can be daunting, but we’ve done all the hard work to make sure the app makes your life easier.
Forgot Pin: Enter a wrong pin three times and you will be prompted to enter your password to login.
Forgot Password: Click on 'I've forgotten my password' and enter your registered email or member number so we can send you the reset password link to your email. Once you have changed the password, please allow up to 2 minutes before using the new password to login.Find out more
Check your devices settings to make sure your internet connection is working. Occasionally there may be a problem with the app loading. If this happens, follow these three easy steps:
Login to the app (don’t worry about waiting for anything to load)
Go to 'Morel > App settings > Deregister device
Log back into the app
The app will download with your next phone update, depending on how you’ve set up your phone you may have to log in again. If you don't want to wait for the update, simply download the latest version from your phone’s app store.Find out more
Easily caim directly through the app as soon as you’ve visited your extras provider. Tap the 'Claims' icon then 'Start a new claim'.
Select 'Make an easy claim' - Take a photo of your receipt to claim in an instant. Or
Select 'Make a fast claim' - Fill in a few more details and get your money in your pocket sooner!
Fast Claims: When you enter the details we can process the claim as soon as we receive it (so that day, or early next business day) and the benefit is deposited immediately.
Easy Claims: When you just take a photo of your receipt it may take 1-3 business days to process
Depending on your bank it nay take another 1-2 days for the funds to clear.Find out more
Feel confident knowing how much we’ll cover. Tap 'Benefit Calculator' in the app and search for your treatment to see how much it will cost and what we’ll cover.Find out more
Planning a visit to your local dentist or physio? Find healthcare providers near you and give the winning practice a buzz – straight from the app.Find out more
We respect your privacy and recommend you setup a security pin or use your smartphone biometric feature (eg. fingerprint or facial recognition) to protect your account and data.Find out more
If the form doesn't scroll properly, you’ll need to update your iPhone operating system. Only iOS 14 (latest release) works with the form, older discontinued iOS versions will have the scrolling issue.Find out more