The app isn't working. What do I do?

You need to be connected to the internet to use the app. Check your phone/tablet settings to make sure your internet connection is working. Occasionally there may be a problem with the app loading. If this happens, follow these three easy steps:

1. Login to the app (don’t worry about waiting for anything to load)

2. Go to More > App Settings > Deregister device

3. Log back into the app

If the problem continues, please report it to us by emailing enquiries@unionhealth.com.au or calling 1300 661 283 with

• Your member number

• Your app version, located on the 'More' tab (e.g., 4.20211220.1)

• Your device (E.g., iPhone 11 or Samsung Galaxy S20)

• Date and time the problem is occurring