Premium payment options
Direct debit
Payments can be debited fortnightly, monthly, quarterly and half-yearly.
Rate protection
You may pay your membership for up to six months in advance at the rate that applies at that time. This means that you will not have to pay extra for the period covered by your premium payment if premiums increase during the period for which you have paid. Rate protection will cease if you change your level of cover or suspend membership. Any amount paid in advance of the date of the cover change or suspension will be applied at the rate that is current at that time.
Mates Rates
Make a claim
Change membership details
Rate change facts
Where do your premiums go?
Suspend your membership
Authority to access membership
Pet insurance
Safe Sleep Space Program
Premium payment options
Tell a mate
Health support programs
Aged care transition & advisory services
Care Coordination Program
Forms
Product guides
Mobile app
Australian Government rebate on private health insurance
Medicare Levy Surcharge
Australian Government private health insurance reforms
Lifetime Health Cover Loading (LHC)
Lifetime mental health waiting period waiver
Pharmaceutical Benefit Scheme
Medicare Safety Net
Medicare Benefits Schedule
Age-based discount