Premium payment options

Direct debit

Payments can be debited fortnightly, monthly, quarterly and half-yearly.

Rate protection

You may pay your membership for up to six months in advance at the rate that applies at that time. This means that you will not have to pay extra for the period covered by your premium payment if premiums increase during the period for which you have paid. Rate protection will cease if you change your level of cover or suspend membership. Any amount paid in advance of the date of the cover change or suspension will be applied at the rate that is current at that time.

Member resources

Mates Rates CSIRO Total Wellbeing Diet Make a claim Change membership details Rate change facts Where do your premiums go? Suspend your membership Authority to access membership Pet insurance Pregnancy to Parenthood Premium payment options Pregnancy to Parenthood Tell a mate Health support programs Aged care transition & advisory services Care Coordination Program Forms Product guides Mobile app

Using your extras

Find a provider What's covered? What's not covered? Waiting periods Out-of-pocket expenses Dental treatments Telehealth services Health management benefit Dental preferred providers

Going into hospital

What's covered? What's not covered? Waiting periods Hospital treatment costs Paying for hospital costs Access Gap and out-of-pocket expenses Find a hospital Pre-existing ailments Pregnancy and birth After-hospital care Voice of the patient survey

Government initiatives

Australian Government rebate on private health insurance Medicare Levy Surcharge Australian Government private health insurance reforms Lifetime Health Cover Loading (LHC) Lifetime mental health waiting period waiver Pharmaceutical Benefit Scheme Medicare Safety Net Medicare Benefits Schedule Age-based discount